Innovative heuristics modeling for Dynamic Project Time Optimization
Radhakrishnan Perumalsamy, Jeyanthi Natarajan

Abstract
Efficient and effective project management significantly improves the bottom line of an organization as well as enhances service level provided to customers. The dynamic nature of time escalations of the various tasks of the project is a serious issue during project execution stage. Efficient project management is a complex process in an effort to execute the project within the schedule provisions. The complexity of the problem increases when more number of tasks and longer duration of the project are involved. In this paper, a Particle Swarm optimization methodology is proposed and implemented to generate essential predictive analytics to overcome the impasse in maintaining the optimal project performance with respect to time duration.
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Measurement of Service Quality Gaps in Indian Banking Industry
Bhavna Sharma, Garvit Dhingra

Abstract
The paper attempts to measure service quality provided by Indian commercial banks to their customers. The measurement of gap is computed in major dimensions of service quality which are identified on the basis of responses of customers with the help of factor analysis. These major dimensions are pre-sale services, product features, office services, behavioural responses and after sale services. It is found that the gap in post sale services is highest followed by office services and in pre sale service the gap is minimum. It is very harmful for the banks in building their brand image. It is also found that the scores of expectations and perceptions of bankers’ are lower in comparison of borrowers’ scores. It means bankers are not able to understand the borrowers’ level of expectations and perceptions, which create other gaps in service design and even delivery.
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